Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
LottoSmile iOS and Android Apps
Our Lottery Courier Service
Promotions
What promotions are available on LottoSmile?
The special offers currently available to players are listed here.
Information about the various types of promotions offered on LottoSmile and their terms and conditions can be found here.
Can I receive two discounts on my ticket purchases?
No, there are no double discounts on ticket purchases. If you have received two promotional offers, you will benefit from the better offer.
How do I use my bonus money?
Bonus money can be used towards participation on the site. You can view your bonus balance in your account summary in My Account.
Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.
How do I receive promotional offers from LottoSmile?
To receive special promotional offers and discounts on online lottery tickets, make sure that your email preference is set to receive promotional emails with exclusive deals and discounts in the Notifications section of your account.
You can also choose to receive personalized promotional offers sent directly to you by SMS or alternatively get personalized promotional offers by phone from time to time.