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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us
and our Customer Service team will be happy to further assist you!
Top 5 Questions
Is LottoSmile connected to official lottery organisations?
LottoSmile acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, LottoSmile has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. LottoSmile bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.
Who is eligible to purchase lottery tickets on LottoSmile?
LottoSmile welcomes customers from all over the world but is not intended for individuals under the age of eighteen (18). Individuals under the age of 18 are prohibited from registering an account and/or using our services. For further details, please consult our Terms of Use.
How does the service work?
LottoSmile is the leading online lottery ticket purchasing service. When you choose to play the biggest lottery draws on the globe on our website, our agents at a network of local offices around the world go out and physically purchase official lottery tickets on your behalf.
When you play the lottery online at LottoSmile, you select the numbers you wish to play and you have a wide range of tools and options at your disposal. Your tickets are scanned and uploaded to your personal account before the draw. In some lotteries, however, we provide a reasonable facsimile of the tickets for operational reasons. When you win, you are immediately notified and wins are swiftly transferred to your account without us charging you any commission. For an in-depth explanation of our full range of services, please check our How It Works page.
Is my personal and payment information protected on the site?
Absolutely. Your personal and payment details are encrypted under Geotrust 128 SSL bit security and accessible with a username and password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at LottoSmile. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Notice
What are the advantages of purchasing lottery tickets with LottoSmile?
Exclusively at LottoSmile, you can:
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Our Lottery Courier Service
LottoSmile iOS and Android Apps
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