Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

Is LottoSmile connected to official lottery organisations?

A

LottoSmile acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, LottoSmile has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. LottoSmile bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

Q

How will I find out if I win?

A

When you play the lottery online at LottoSmile, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on LottoSmile will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for LottoSmile’s FREE SMS winning alerts by clicking here.

Q

How do I set up lottery results alerts?

A

To receive a free email alert when the latest draw results for your favourite lotteries are published, tap on My Account, click on Alerts, and select Results Alerts. You can manage the list by adding lotteries to follow, or by clearing your selections.

Q

How do I set up jackpot alerts?

A

To set up a free jackpot alert and receive an email whenever a jackpot passes the amount you specified, tap on My Account, click on Alerts, and select Jackpot Alerts. You can manage the list by selecting a new jackpot amount, or by choosing 'no jackpot alerts' to stop receiving the email notifications.

Q

What is the Reintegro?

A

The Reintegro (refund) is a unique feature of the Spanish La Primitiva, BonoLoto, and ElGordo lotteries. The Reintegro is an additional number from a range of 0 to 9 that is included in your ticket but it functions differently in these three lotteries.

In the La Primitiva and El Gordo lotteries, you choose the Reintegro number yourself when you purchase your ticket. In the BonoLoto lottery, the Reintegro is randomly assigned.

To win the La Primitiva jackpot, you must match the six main numbers and Reintegro drawn.

To win the El Gordo jackpot you must match the five main numbers and Reintegro drawn. Additionally, the Reintegro determines the winners of some of El Gordo’s secondary prizes.

In all three lotteries, tickets that match the Reintegro drawn receive a refund on the official ticket cost. This refund applies to all the lines on the ticket.

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