Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

Is LottoSmile connected to official lottery organisations?

A

LottoSmile acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, LottoSmile has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. LottoSmile bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

Q

How will I find out if I win?

A

When you play the lottery online at LottoSmile, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on LottoSmile will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for LottoSmile’s FREE SMS winning alerts by clicking here.

Q

How do I request a results alert for a lottery?

A

LottoSmile iPhone App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Move the slide button to the on/off position next to the lotteries for which you would like to receive/stop receiving email result alerts.

LottoSmile iPad App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Move the slide button to the on/off position next to the lotteries for which you would like to receive/stop receiving email result alerts.

LottoSmile Android App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Check/uncheck the lotteries for which you would like to receive/stop receiving email result alerts.

Q

How do I see my lottery results alerts?

A

For LottoSmile iPhone App:

To see the lotteries for which you are receiving email result alerts, tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. You can manage the list by moving the slide button to the on/off position.

For LottoSmile iPad App:

To see the lotteries for which you are receiving email result alerts, tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. You can manage the list by moving the slide button to the on/off position.

LottoSmile Android App:

To see the lotteries for which you are receiving email result alerts, tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. You can check/uncheck lotteries to manage the list.

Q

How do I set up jackpot alerts?

A

LottoSmile iPhone App:

Tap on the menu logo at the top left of the screen, click on Free Services and select Jackpot Alerts. You can request an immediate email alert when a lottery jackpot reaches the amount you specify in your preferences. Make sure to click Save at the top of the screen to save your preferences.

LottoSmile iPad App:

Tap on the menu logo at the top left of the screen, click on Free Services and select Jackpot Alerts. You can request an immediate email alert when a lottery jackpot reaches the amount you specify in your preferences. Make sure to click Save at the top of the screen to save your preferences.

LottoSmile Android App:

Tap on the menu logo at the top left of the screen, click on Free Services and select Jackpot Alerts. You can request an immediate email alert when a lottery jackpot reaches the amount you specify in your preferences. Make sure to click Save at the top of the screen to save your preferences.

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