Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions


Is LottoSmile connected to official lottery organisations?


LottoSmile acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, LottoSmile has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. LottoSmile bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.


How do I set up lottery results alerts?


To receive a free email alert when the latest draw results for your favourite lotteries are published, tap on My Account, click on Alerts, and select Results Alerts. You can manage the list by adding lotteries to follow, or by clearing your selections.


How do I set up jackpot alerts?


To set up a free jackpot alert and receive an email whenever a jackpot passes the amount you specified, tap on My Account, click on Alerts, and select Jackpot Alerts. You can manage the list by selecting a new jackpot amount, or by choosing 'no jackpot alerts' to stop receiving the email notifications.


What is the Reintegro?


The Reintegro (refund) is a unique feature of the Spanish La Primitiva, BonoLoto, and ElGordo lotteries. The Reintegro is an additional number from a range of 0 to 9 that is included in your ticket but it functions differently in these three lotteries.

In the La Primitiva and El Gordo lotteries, you choose the Reintegro number yourself when you purchase your ticket. In the BonoLoto lottery, the Reintegro is randomly assigned.

To win the La Primitiva jackpot, you must match the six main numbers and Reintegro drawn.

To win the El Gordo jackpot you must match the five main numbers and Reintegro drawn. Additionally, the Reintegro determines the winners of some of El Gordo’s secondary prizes.

In all three lotteries, tickets that match the Reintegro drawn receive a refund on the official ticket cost. This refund applies to all the lines on the ticket.


What is Mega Millions Megaplier feature?


The Mega Millions Megaplier feature allows players to increase their non-jackpot prizes by multiplying the prize amount by 2, 3, 4 & 5 times, depending on the Megaplier number drawn. For example, the 2nd prize of matching 5 numbers on a Megaplier ticket ($1,000,000) will be multiplied by 5 (for a prize of $5,000,000) if the Megaplier selected for that draw is 5.

To purchase a ticket with the Megaplier feature:

1. Choose the Mega Millions lottery.
2. Select your lucky numbers on the play form.
3. Mark the Megaplier checkbox located below the form (the additional cost will be reflected automatically in the total cost).
4. Click the “Play” button to proceed to checkout.

The results of the Megaplier number can be viewed along with the regular winning numbers on the Mega Millions Results page.

Please note: the Megaplier applies to all lines on the ticket, multiplying players' potential wins and affecting the price of the ticket accordingly.

Click for full information about the Mega Millions Megaplier.

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