Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
About LottoSmile
Registration & Account
How to Play
Syndicates
Bundles
Payments and Deposits

Winning

Show
Q

What are jackpot and locally taxed winnings?

A

Your jackpot and non-jackpot winnings may be subject to local tax (tax deducted at source) before they can be transferred to you. In addition, you may be subject to local taxation based on your country of residence.

For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.

Q

What are secondary winnings?

A

Prizes in a lottery draw other than a jackpot are considered secondary prizes. Each lottery has its own prize division setup, defining the prizes and odds for partial matches. Please note that secondary winnings may be subject to local tax (tax deducted at source) before they can be transferred to you. In addition, you may be subject to local taxation based on your country of residence.

For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.

Q

How do I receive my winnings?

A

Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Service will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case LottoSmile may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.

Winners of non-cash prizes offered by lotteries and raffles will receive the monetary value of the prize.

Q

How can I use my win towards future participation?

A

Secondary wins are transferred directly to your account after receipt of the prize from the official lottery operator. You will receive email notification when your wins are deposited in your account so that you can use them for future participation in lottery draws, or you can choose to withdraw them.

Your purchases on the site are debited first from your account's balance, and when your account's balance is not sufficient the remaining cost is charged against your payment method.

Q

Do I have to expose my personal details if I win?

A

If you win a lottery prize on tickets purchased at LottoSmile, non-identifying information (first name, first letter of your last name, and country of residence) will be automatically published in the Winners section on the homepage of our site. If you wish to cancel this display, please contact customer service. If you win a lottery jackpot, the requirements of the official lottery organisation apply.

Q

Is there any commission on my winnings?

A

All winnings on lottery tickets purchased at LottoSmile are paid out commission-free, regardless of the amount. If you choose to withdraw your lottery wins via a bank transfer, a bank transfer fee from your bank may apply.

Q

Is there a tax requirement on my lottery winnings?

A

Many countries pay out lottery wins tax free. For those countries that tax lottery wins, the rate varies widely.

LottoSmile is required to pay taxes on lottery wins in accordance with the laws of the country or state where the ticket was purchased.

You can find more information regarding the tax requirements for the lotteries we offer on our Lottery Taxes page. Please feel free to contact our customer support team with any questions regarding taxation.

Q

What happens when I win the jackpot?

A

When you win the jackpot, we will immediately notify you and a member of our customer service will contact you directly to coordinate the collection of your prize. In the case of a jackpot win, LottoSmile may choose to pay your travel expenses to the location where the ticket was purchased. There, you will receive the ticket from our local office manager in the presence of LottoSmile's legal team and proceed to the official lottery organisation to collect your prize in person.

Q

What is the difference between annuity and lump sum?

A

Certain lotteries offer jackpot winners a choice between receiving their prize as an annuity or as a cash lump sum payment. If you choose the annuity option, your prize will be paid out in instalments over a fixed number of years. If you request the cash lump sum option, you will receive the entire prize up front. Lump sum payments are less than the total amount given to a winner in annuity payments, with the amount varying according to lottery policy. In addition, some lottery prizes are taxed at source, so the take home prize will actually be much less than the advertised jackpot.

Q

Can I claim my jackpot prize anonymously?

A

Some lotteries allow winners to remain completely anonymous, while others require some degree of public disclosure. For lotteries that require a winner to disclose their identity, it is often for transparency purposes. By making public the identities of winners, a lottery can show that the winners are real, have no connection to the lottery, and that all ticket holders have an equal chance of winning.

Below is the list of lotteries available on LottoSmile that allow jackpot winners to claim their prize anonymously:


Australia - Oz Lotto
Australia - Powerball Lotto
Australia -Saturday Lotto
Australia Weekday Windfall Lotto
Austria - Lotto
Austria - EuroMillions
Europe - EuroJackpot
Europe - EuroMillions
France - Loto
Germany - Lotto
Hungary - Hatoslotto
Hungary - Otoslotto
Italy - Lotto
Italy – MillionDAY
Italy - SuperEnalotto
Italy - SuperStar
New Zealand - Lotto
New Zealand - Powerball
Philippines - Grand Lotto
Philippines – Lotto
Philippines - Mega Lotto
Philippines - Super Lotto
Philippines - Ultra Lotto
Poland - Lotto
Poland - Mini Lotto
Portugal - Totoloto
Romania - Joker
Romania - Loto 6/49
South Africa - Daily Lotto
South Africa - Lotto
South Africa - Powerball
Spain - BonoLoto
Spain - El Gordo
Spain - La Primitiva
Texas - Cash Five
Texas - Lotto Texas*
Texas - Lotto Texas Extra*
Texas - Texas Two Step*
Ukraine - Loto Maxima
Ukraine - Megalot
Ukraine - Super Loto

*For prizes over $1 million


Winners who wish to remain anonymous for security reasons may be able to receive an exemption to a lottery's disclosure requirements.

Regardless of a lottery's specific disclosure requirements, LottoSmile will never disclose a winner's identity without their consent.

Winning a substantial amount of money has life changing implications and LottoSmile whole heartedly recommends that winners consult with financial and legal experts to fully prepare for and take advantage of their good fortune.

Please feel free to contact our customer support team with any questions regarding anonymity.

Q

The numbers on my ticket match the numbers drawn. Why didn’t I get a prize?

A

To win a lottery jackpot, all of the numbers on your lottery ticket must match those selected in the draw. If your numbers constitute a partial match with those drawn, you could be entitled to a secondary prize, but this is dependent on the specific lottery’s rules and prize divisions.

If you think that your ticket entitles you to a prize, check to make sure that your matching numbers are all in the same line. Please keep in mind that each line you purchase is actually an independent unit. Also, make sure that you are comparing your ticket with the results of the correct lottery draw and date you played.

If you are still unsure whether your ticket is eligible for a lottery prize, please contact us.

Withdrawals
Subscriptions
Multi-Draws
Lotteries with Raffles
Annual Spanish Raffles: Loteria de Navidad and Loteria del Nino
Loteria National Extra
Quick Draws
Scratchcards
Casino Games
Our Lottery Courier Service
Results & Alerts
Promotions
LottoSmile iOS and Android Apps
Responsible Gaming
Lottery Scams
Troubleshooting